Director of Rooms

Canopy by Hilton Austin Downtown

The Director of Rooms is responsible for the overall operation of the hotel specifically engineering, front office and housekeeping day to day operations. Tasked with cultivating a best-in-class team, the Director of Rooms is responsible for leading hiring, training, and retention efforts. A successful Director of Rooms will lead a well-functioning hotel operation, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.

What You Will Be Doing: 

  • Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
  • Effectively manage budgeted revenue by partnering with sales and revenue management.
  • Control purchasing to ensure effective management of controllable expenses.
  • Hire, train, and motivate an effective hotel team to deliver on guest expectations.
  • Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
  • Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
  • Effectively communicate with housekeeping and front desk departments to ensure availability of supplies and tools needed to perform work.
  • Listen to guests and empathize with their challenges and act on guests concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Requirement Experience & Education: 

  • 3+ year of hotel operations management experience
  • Bachelor’s degree or equivalent experience required
  • Experience or involvement with sales and revenue management preferred
  • Hilton Experience is preferred


  • Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
  • Strong administrative skills with intermediate experience with Microsoft Office systems
  • Must be able to speak, read, and write in primary language used in the workplace


  • 8+ hours per day; stand, sit, and walk frequently throughout the workday
  • Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

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Additional Info

Job Type : Full-Time

Education Level : Bachelors Degree

Contact Information :

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