Clinical Care Specialist (Part Time - Bilingual Preferred)

LifeWorks of Austin, TX is looking for a part time Clinical Care Specialist to join our Community-Based Services program! The Clinical Care Specialist coordinates community-based psychiatric services to LifeWorks clients ages 16-26. This position works directly with clients and serves as a liaison between clients, psychiatric providers, and other LifeWorks staff. The Clinical Care Specialist provides case management to clients, as appropriate. This position also provides administrative support by maintaining client files, entering data, and completing required documentation in compliance with program and funder requirements.

This part time, non-exempt position earns a competitive starting rate of $24.86-$27.17/hr depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!

RESPONSIBILITIES

• Coordinate implementation of client-centered, healing-centered psychiatric services with external psychiatric provider to diverse individuals who may have experienced chronic homelessness, systems involvement, mental health challenges, substance use challenges, a history of trauma, early pregnancy/parenthood, etc. 
• Conduct external provider intake, initial and ongoing assessments, case management, follow-up and resource referral.
• Coordinate and attend psychiatric appointments and communicate directly with clients between appointments for scheduling, check-in calls, reminder calls, and follow-up calls. 
• Regularly and effectively assess and manage incidents and crisis situations, with calm, care, and positive regard for client, using de-escalation and safety planning techniques as appropriate.
• Provide case management services to clients including, but not limited to, direct client assistance, taxi vouchers, bus passes and referrals to resources in the community, as appropriate. 
• Explain Patient Assistance Program (PAP) procedures to clients
• Assist clients in accurately completing program applications.
• Obtain required documentation when necessary.
• Submit PAP application to providers for review and signature.
• Forward completed applications and related paperwork to pharmaceutical companies. 
• Serve as liaison between Patient Assistance Programs, external community-based psychiatry provider, and eligibility and partnered pharmacies.
• Enroll clients in HEB MedImpact, complete and submit the application for the program as appropriate. 
• Aid the external community-based psychiatric provider in completing necessary paperwork for clients (ex: 504 documentation and disability application).
• Collaborate with community agencies to advocate for client psychiatric needs.
• Collaborate with internal Lifeworks providers (staff) about mutual clients while maintaining client confidentiality. 
• Maintain timely, complete, and accurate case records and documentation into agency/funder databases, including (but not limited to), progress notes, intake reports, and incident reports.
• Comply with all requirements outlined by funding sources, licensure and accrediting bodies, the program, and the agency. These requirements may pertain to data, paperwork, philosophies, processes, and procedures, among other things.
• Prepare for and actively participate in supervision meetings and all other required meetings or trainings.

QUALIFICATIONS 

• Requires a Bachelor’s degree in social or behavior science or a related field;
• Requires 2 years of related experience; or
•  Equivalent combination of education and experience.
•  Preferred bilingual in Spanish and English required, including speaking, reading, writing.
•  Experience with databases; proficient level experience with Microsoft Office including, D365, Word, Excel, and Outlook.

ABOUT LIFEWORKS

With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth and families seeking their path to self-sufficiency. LifeWorks goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community.

Click Here to Apply: https://recruiting2.ultipro.com/YOU1008LWKS/JobBoard/318bcc64-3bdb-45f9-a134-61b8c39157be/Opportunity/OpportunityDetail?opportunityId=263d94dd-73e3-4d6e-b1bf-3e64a43ac1a7&sourceId=1669eba2-4509-485c-9981-2f30a712fac5