Director of Rooms - Canopy by Hilton Austin

Full job description:

Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything.

At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want.

The beautiful new Canopy Austin Downtown is looking for an exceptional candidate as its new Director of Rooms.

POSITION TITLE: Director of Rooms / Lead Experience Enthusiast

REPORTS TO: General Manager / Chief Enthusiast

POSITION SUMMARY: Provide guidance and leadership to the rooms division, ensuring consistent compliance with hotel policies and quality guest service while maximizing departmental profits. Indirectly offer supervision for the entire hotel as well as making policies and developing plans for carrying out work programs. Acts as general manager in the General Manager’s absence, as requested.

DIRECTOR OF ROOMS DUTIES AND RESPONSIBILITIES:

• Implement and manage hotel’s daily quality process including goal communication, associate improvement, and compliance with Scenic Property Group standards of product and performance, service recovery, and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Use the Scenic Property Group efforts for all recruiting and on-boarding activities.
• Communicate both verbally and in writing to provide clear direction to staff.
• Assign and instruct rooms division department managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion.
• Supervise the budgeting, forecasting, training, motivating and staffing of the rooms department including: telephone, housekeeping, front office, laundry, concierge, and guest services.
• Prepare forecast expenses and actual results for the rooms division revenue and expenses. Review security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
• Work closely with the General Manager in establishing and monitoring policies and guidelines in the day-to-day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.
• Plan, organize, chair, attend and/or participate in various hotel meetings such as: staff meetings, rooms division meetings, executive committee meetings, quality team meetings, etc.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Job Type: Full-time

Pay: $78,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Austin, TX 78701 (Preferred)

Ability to Relocate:

• Austin, TX 78701: Relocate before starting work (Preferred)

Work Location: In person

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