Program Director - Emergency Shelter

LifeWorks of Austin, TX is looking for a Program Director to join our Emergency Shelter team! The Program Director provides leadership and oversight for all aspects of the assigned program(s), including the development, delivery, management, evaluation, and reporting of services and programming related to the program(s) covered. The Program Director ensures the program(s) meets all applicable standards and works collaboratively with staff, clients, and external stakeholders to identify new program strategies and community partnerships.

ADDITIONAL SUMMARY ES:

The Program Director oversees and manages the Emergency Shelter (ES), which includes a 24-hour residential facility serving systems-involved and runaway/homeless youth.

This full time, exempt position earns a competitive rate ranging from $79,135.41-$86,477.87 depending upon experience. Benefits also include 24 PTO days per year (accrued); quarterly recharge days which do not count against your pto; 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!  

RESPONSIBILITIES

• Leads the operations and strategies for the assigned program(s) with a focus on implementing a healing-centered and data-informed service delivery environment. Responsible for the design, development, and implementation of the assigned program(s) and associated initiatives.
• Manages highly complex and nuanced contracts with diverse stakeholders and contract compliance requirements.
• Responsible for the compilation, analysis, and reporting of program outcomes to program funders and other stakeholders. Ensures that funder reports and other deliverables are completed and submitted accurately within the designated timeframes to meet contractual regulations and deadlines.
• Oversees program use of and compliance with evidence-based models and/or program curricula to ensure high-quality service delivery.
• Continuously identifies and implements emerging and established best practices in partnership with the Research & Evaluation team to ensure continual quality improvement and high impact outcomes.
• Regularly utilizes agency and/or funder database(s) to manage, analyze, interpret, and assess program performance; uses data to make decisions and course correct as necessary.
• Manages the assigned program budget(s), approves program expense reports, and makes budgeting recommendations for each program.
• Enforces and complies with all requirements outlined by funding sources, licensure and accrediting bodies, the program, and the agency, including requirements pertaining to data, paperwork, training, processes, and procedures, among other things.
• Responsible for the hiring, orientation, training, supervision, evaluation, and dismissal of direct reports in accordance with Agency policies and procedures.
• Holds staff accountable for meeting individual and program performance objectives, such as data quality and contract compliance requirements, by coaching, planning, monitoring, and appraising job results.
• Responsible for developing and maintaining program training materials. Delivers training to staff on an ongoing and as-needed basis to ensure excellence in service delivery.
• Provides guidance and support to direct reports managing complex crisis situations involving high-acuity clients with histories of chronic trauma and neglect, homelessness, and/or systems involvement, as applicable.
• Serves as the program’s primary point of contact for contract officers, program evaluators, and subcontractors; coordinates client files and other materials for funders, monitoring visits, and internal and/or external audits
• Represents the program at leadership meetings and communicates agency and leadership decisions to their team.
• Ensures the integration of program services with other agency services to support clients in a holistic manner.
• Participates in community committees, working groups, and initiatives, and provides community trainings, presentations, and outreach activities, as appropriate.
• Functions as the program liaison between the Agency, funding sources, universities, governmental organizations, and community stakeholders.
• Prepares for and actively participates in supervision meetings and all other required meetings or trainings.

Additional DUTIES AND RESPONSIBILITIES for Emergency Shelter:

• Responsible for program operations, productivity, and outcomes for a 24-hour residential facility.
• Creates and manages staff scheduling across three shifts as well as the on-call schedule; responsible for ensuring schedules are fully staffed.
• Obtains and maintains a licensed childcare administrator license.
• Serves as the 24-hour back-up to on-call staff.
• Works closely with Department of Family Protective Services contracts and Health and Human Services licensing to ensure compliance and standards are met for the facility and oversight of the youth staying in the residential program.
• As needed, provides coordination with local neighborhood and community health entities such as the Austin Police Department, Emergency Medical Services, and the Neighborhood Association.
• Reviews daily shift notes, incident reports and client grievance forms, and follows up as required.
• Provides temporary coverage and direct client services during staffing transitions or outages.
• Oversees Food Services to ensure budget, food safety and compliance, and nutritious meal services for clients in residential programs are met.

QUALIFICATIONS

• Master’s degree in human services field from an accredited college or university and three years of experience providing treatment services to children, including one year in a residential setting; or
• Licensed master social worker, a licensed clinical social worker, a licensed professional counselor, or a licensed marriage and family therapist, and have three years of experience providing treatment services for children with an emotional disorder, including one year in a residential setting; or
• Equivalent combination of education and experience.
• Preferred minimum (2) years of management experience including supervising and leading teams.
• Training in trauma-informed practice/ trauma-informed care preferred.
• Experience with databases; proficient level experience with Microsoft Office including, Word, Excel, and Outlook.

ABOUT LIFEWORKS

With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth who are on journeys to lives they love and stability for themselves and their families. LifeWorks goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community. 

Click Here To Apply: https://recruiting2.ultipro.com/YOU1008LWKS/JobBoard/318bcc64-3bdb-45f9-a134-61b8c39157be/Opportunity/OpportunityDetail?opportunityId=fb6ecb01-d267-4626-b120-cb8338eda5d0&sourceId=1669eba2-4509-485c-9981-2f30a712fac5